Processing & Shipping:
Please allow 3-5 business days for processing your order. Once your order is processed, USPS shipping typically takes 5-10 business days to arrive. Processing time is separate from shipping time. Gurluxe does not ship on weekends, and I only ship out orders once a week. Thank you for your patience!
Address Accuracy:
Please ensure that you provide the correct shipping address at checkout. Gurluxe is not responsible for any lost packages. If your package needs to be redelivered due to an incorrect address, you will be responsible for the shipping fee.
Damaged Items:
If your item arrives damaged, please send proof (a video and 3 pictures) to [email protected] within 24 hours of receiving your order.
Store Credit Policy:
We appreciate your business! Please note, Gurluxe does not offer refunds or exchanges, but we do offer store credit for qualifying situations.